FAQs
Products
Are all items vintage?
PLAIN JEINe offers selected vintage and pre-owned garments.
Every piece is carefully inspected for its quality, craftsmanship, and condition. As each garment has had a previous life, subtle signs of wear may be present. These are part of the garment's character and are not considered defects. Any noticeable flaws will always be described and shown in the product listing.
We assess each garment according to the condition guide below:
New with Tags
Never worn. Original tags attached.
Excellent
Little to no visible signs of wear.
Great
Light signs of wear consistent with age and previous use.
Good
Visible signs of wear that do not affect the overall quality or wearability of the garment.
Are the garments cleaned before shipping?
Yes. Every garment is carefully inspected, cleaned, and prepared before shipment.
Delicate items are treated using methods appropriate to their fabric and condition.
How do I know if an item will fit?
Vintage sizing often differs from modern sizing. We recommend comparing the measurements provided with a similar garment you already own. If you need additional measurements or sizing advice, feel free to contact us before purchasing.
How often do you add new pieces?
New collections are released every two weeks. Follow us on Instagram or subscribe to our newsletter to stay informed about upcoming releases.
Will sold-out items be restocked?
As each piece is one of a kind, sold-out items are unlikely to become available again.
Follow PLAIN JEINe on Instagram or subscribe to our newsletter to be the first to discover new arrivals and exclusive updates.
Can I reserve an item?
No. To keep things fair, all pieces are sold on a first-come, first-served basis.
Shipping & Returns
Where do you ship?
We ship We ship throughout France, Europe, and internationally.
When will my order be shipped?
Orders are dispatched within 1–3 business days after payment has been confirmed. Delivery times vary depending on the destination. For estimated delivery times, please refer to our Shipping, Returns & Refund Policy.
Will I have to pay customs fees?
Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local charges. These fees are determined by your country's customs authorities and are the responsibility of the customer.
Can I return an item?
Customers within the European Union benefit from a 14-day right of withdrawal in accordance with European and French consumer law. For full details and return conditions, please refer to our Shipping, Returns & Refund Policy.
Can I cancel my order?
Orders can only be cancelled before they have been dispatched. If you wish to cancel your order, please contact us as soon as possible.